Refund policy

Returns

If in the event you are not totally satisfied with you order, we will be happy to offer you a refund of the value paid on any item(s), that is returned to us in a resalable condition within 14 days of receipt of your order (28 days for international customers).

Items must be unworn/unwashed/with tags intact and with no odours or makeup/stains. Items that don’t adhere to these conditions will be rejected and sent back to the customer.

Please note we do not refund the cost of the posting or shipping charge for your initial order. In the rare event that your item has arrived faulty please contact our customer service team [email protected] with your name and order number. 

We endeavour to refund to your payment method within 14 days of you posting, following our relevant inspections.
Although your returned parcel tracking may state ‘Delivered’ this doesn’t mean your refund will be issued instantly during busier periods.

Exchange Procedure

Unfortunately, we are unable to offer an exchange at this time; please do return the item to us and we will be happy to give you a refund (see terms and conditions above) so that you can place your new order at your convenience.

What to do next (UK Customers only).

Please re-package your item(s) securely and include your invoice as proof of purchase. Head over to the following Royal Mail link, where you will be able to create and print your own tracking returns label; https://www.royalmail.com/track-my-return/create/560

Fill in all required fields including your 4 digit order number; this can be found on your invoice. You will then be sent an email (please check spam/ junk folder) with your printable returns label attached or created QR code.

Please ensure you obtain proof of postage and keep it safe. If you need to make a compensation claim you will need to produce the proof of postage - without this, we will unfortunately not be able to assist you.

We currently only offer free returns to UK residents with the above procedure

International returns must be paid by the customer, please return your item(s) to the following address;

Glamorous Online Store
Unit 8
Westpoint Enterprise Park
M17 1QS